There's a new and exciting way to contact Teachstone's Customer Support team - by text! You can text us at (866) 998-8352 between the hours of 8 a.m. to 8 p.m. EST, Monday through Friday. The service is also available for Spanish users from 9 a.m. to 5 p.m. EST. Use texting for all of your Customer Support needs (it's faster and easier).
Here are three ways our new texting service benefits you!
Maybe you're waiting for your next class to arrive and you need to ask a quick question about CLASS Observation Training. Or your daughter has finally fallen asleep in the next room and you don't want to disturb her with a phone call.
When you text us, you don't have to worry about where you are or who's listening.
On average, there is a wait time of 3 minutes for phone calls. For texting, the response time is less than a minute. Those two minutes give you more time to...
Coaches: Chat with one of your teachers about the professional development video you sent them yesterday.
Observers: Go through your CLASS Manual to brush up on your skills.
Teachers: Connect with a student about the group project they're struggling with.
Admins: Answer that question one of your teachers has about being observed for the first time.
Texting has never been easier; that's why we're providing you a simple way to contact Teachstone. When you get an answer from us via text, you won't have to write anything down. Everything you need will be right there in your phone. Texting also allows you to multitask and is a great alternative for people who don't want to talk on the phone.
Next time you have a question for us, try texting instead of calling. We promise you'll enjoy the interaction and you'll get your answer more quickly. We can't wait to text you back!
We're excited to share a sneak peek of just a few things you'll see at the 2019 InterAct CLASS Summit coming to Nashville April 15-16. In addition to everything you've come to expect (engaging sessions, interactive learning opportunities, delicious food, opportunities to network with other educators and thought leaders, and more), this year we're hosting a special free, pre-summit event! We're screening the film No Small Matter, the first feature documentary to explore the most overlooked, underestimated, and powerful force for good in America today: early childhood education.
On August 1 I joined Teachstone as Chief Impact Officer. If my name sounds familiar, it may be because I am one of the authors of the CLASS and a co-founder, with Bob Pianta, of Teachstone. For the last 20 years, I’ve spent my days researching ways teachers can best support children’s and adolescents’ development and learning. I’ve conducted many studies, written many papers, and trained doctoral and post-doctoral candidates who have gone on to do even more and better work in this area. Most of those 20 years I’ve worked at the University of Virginia’s Center for the Advanced Study of Teaching and Learning (CASTL) and have had the privilege of working with incredible colleagues at UVA and elsewhere. Honestly, it’s a dream job: getting paid to think, write, and travel to talk about our work and find inspiration in the ideas of others. So, not surprisingly, when I tell people about my new job, I get a lot of quizzical looks.
Think about the biggest challenge you’re facing in your role today.
Perhaps it’s handling teacher turnover, managing your time while coaching over large geographic regions, or dealing with the disappointment of not seeing the results you thought you might see when you implemented that new professional development program.