You know that phrase “we are only human?” Being a CLASS Specialist or Affiliate Trainer means we have to be on our best game at all times. But hey, let’s face it—we really are humans with habits (good and maybe not so good) that are challenging to overcome. I thought I would share just a few with you, and solicit some advice too!

Timeliness confession

Sometimes I run late. Okay, I almost always run late. I have tried to change this about myself, I really have. But it is pervasive. And I have learned that it gives the message that I have better places to be, which is (usually) not the case and not a message I want to send. I have tried timers and alarms (multiple), read articles, and taken online courses on time management (I waited until the last minute and completed all of the assignments in one day—and passed the course). I still struggle.

Timeliness solution

Here is how I overcame this habit—I remembered my first CLASS training as a participant. I was eager. I wanted some 1:1 time with the trainer because that is how I learn best, through deep engagement. Back then, I wanted to be part of something bigger, not just get my training hours or my CEUs. So now when I am tempted to hit snooze and lounge around for an extra 10 minutes on a morning before a training day, I remember that there are participants out there, literally waiting to meet me—and interactions matter.

Technology confession

I usually forget to test my technology before the training (just refer to the confession above).

Although nine times out of ten my technology works without a hitch, it's that one time when it doesn't that sets me back and makes me feel and appear slightly less professional—which always effects the rest of my training whether it is a one day intro, or a multi-day observation training.

Technology solution

See solution above. Taking the extra few minutes when I arrive to play a video, listen for sound quality, and practice using any on-site technology provides comfort and assurance for later in the day. I can start the training calm and cool and set the pace and tone for the rest of the day.

Remembering names confession

I am terrible at remembering names. Terrible. I know this gives a similar message as running late does: that I don’t care enough or value the participants enough. Far from that though, I really do care! 

I have tried created seating charts, which brought back memories of being a substitute high school teacher (not bad memories, but ones I thought I had forgotten). I found that managing seat placement takes my time and attention away from connecting with the participants. For example, on training day two, if a participant moved his or her seat, I would be frantically trying to rewrite my chart, not actively greeting folks as they came in. I know that using names builds relationships and can be a sign of respect, but I am so bad at this. And it bothers me. And I want to be better about it. 

Remembering names solution

I am now considering bringing name tents to my next training to see if that helps. I’ll let you know. But I could use some advice here!

This list of confessions was originally five long. It could have easily been ten or more. Do you have any confessions to make? Or advice for me? I’ll take either, or both!

Have CLASS, will travel!

Carmen C. Virginia