There's a new and exciting way to contact Teachstone's Customer Support team - by text! You can text us at (866) 998-8352 between the hours of 8 a.m. to 8 p.m. EST, Monday through Friday. The service is also available for Spanish users from 9 a.m. to 5 p.m. EST. Use texting for all of your Customer Support needs (it's faster and easier).
Here are three ways our new texting service benefits you!
Maybe you're waiting for your next class to arrive and you need to ask a quick question about CLASS Observation Training. Or your daughter has finally fallen asleep in the next room and you don't want to disturb her with a phone call.
When you text us, you don't have to worry about where you are or who's listening.
On average, there is a wait time of 3 minutes for phone calls. For texting, the response time is less than a minute. Those two minutes give you more time to...
Coaches: Chat with one of your teachers about the professional development video you sent them yesterday.
Observers: Go through your CLASS Manual to brush up on your skills.
Teachers: Connect with a student about the group project they're struggling with.
Admins: Answer that question one of your teachers has about being observed for the first time.
Texting has never been easier; that's why we're providing you a simple way to contact Teachstone. When you get an answer from us via text, you won't have to write anything down. Everything you need will be right there in your phone. Texting also allows you to multitask and is a great alternative for people who don't want to talk on the phone.
Next time you have a question for us, try texting instead of calling. We promise you'll enjoy the interaction and you'll get your answer more quickly. We can't wait to text you back!
Teachstone, pioneering developer of the Classroom Assessment Scoring System (CLASS®) included in 23 states' Quality Rating and Improvement Systems and used by Head Start programs nationwide, today announced it partnered with Kaplan Early Learning Company to release toolkits to support the literacy skills of all children, including dual-language learners, in the classroom and at home. The CLASS® Literacy Support Kit and the Literacy At-Home Kit, designed for children in prekindergarten and kindergarten, are now available for purchase and shipping.
Teachstone, developer of the Classroom Assessment Scoring System (CLASS®) included in 23 states' Quality Rating and Improvement Systems and used by Head Start programs nationwide, today unveiled "Banking Time: Investing in Relationships," a new suite of tools to improve the quality of interactions between teachers and specific children birth through third grade, and in turn, to build strong, positive, equitable teacher-child relationships.
Nearly two years ago I joined Teachstone with a deep desire and commitment to support leaders and teachers with real-time, practical, and evidence-based strategies and solutions to address the current needs of children, families, and educators. For the 20 years prior, I led organizations working at the national, state, and local levels focused on addressing the needs of children and families, especially those living in marginalized communities. As a practitioner at heart, my passion has been translating research to practice to drive impact and positive outcomes for children. This passion brought me to Teachstone.
Teachstone, developer of the Classroom Assessment Scoring System (CLASS®) included in 23 states' Quality Rating and Improvement Systems and used by Head Start programs nationwide, has unveiled a new, easy-to-use, on-demand platform that will allow experts to provide research-based video coaching to educators seeking to improve their practice—no matter the setting.