There's a new and exciting way to contact Teachstone's Customer Support team - by text! You can text us at (866) 998-8352 between the hours of 8 a.m. to 8 p.m. EST, Monday through Friday. The service is also available for Spanish users from 9 a.m. to 5 p.m. EST. Use texting for all of your Customer Support needs (it's faster and easier).
Here are three ways our new texting service benefits you!
Maybe you're waiting for your next class to arrive and you need to ask a quick question about CLASS Observation Training. Or your daughter has finally fallen asleep in the next room and you don't want to disturb her with a phone call.
When you text us, you don't have to worry about where you are or who's listening.
On average, there is a wait time of 3 minutes for phone calls. For texting, the response time is less than a minute. Those two minutes give you more time to...
Coaches: Chat with one of your teachers about the professional development video you sent them yesterday.
Observers: Go through your CLASS Manual to brush up on your skills.
Teachers: Connect with a student about the group project they're struggling with.
Admins: Answer that question one of your teachers has about being observed for the first time.
Texting has never been easier; that's why we're providing you a simple way to contact Teachstone. When you get an answer from us via text, you won't have to write anything down. Everything you need will be right there in your phone. Texting also allows you to multitask and is a great alternative for people who don't want to talk on the phone.
Next time you have a question for us, try texting instead of calling. We promise you'll enjoy the interaction and you'll get your answer more quickly. We can't wait to text you back!
We are ecstatic to announce that Teachstone is now a Certified B Corporation! This certification legally requires us to consider the impact of our decisions on our clients, employees, the communities we work in, and the environment. With this new business model informing our work, we are excited to continue to support ECE programs and leaders to ensure every child experiences life changing teaching and teachers are equipped with the tools to best deliver on that goal.
On Wednesday, September 23, the Office of Head Start (OHS) announced that it will be suspending CLASS reviews for Fiscal Year (FY) 2021. We sincerely hope this news relieves some of the stress our Head Start partners have felt as they grapple with new challenges related to pandemic conditions.
It is also our hope that programs will use this time to provide specific CLASS support to staff in order to strengthen interactions, regardless of the delivery model in which they are serving children.