There's a new and exciting way to contact Teachstone's Customer Support team - by text! You can text us at (866) 998-8352 between the hours of 8 a.m. to 8 p.m. EST, Monday through Friday. The service is also available for Spanish users from 9 a.m. to 5 p.m. EST. Use texting for all of your Customer Support needs (it's faster and easier).
Here are three ways our new texting service benefits you!
Maybe you're waiting for your next class to arrive and you need to ask a quick question about CLASS Observation Training. Or your daughter has finally fallen asleep in the next room and you don't want to disturb her with a phone call.
When you text us, you don't have to worry about where you are or who's listening.
On average, there is a wait time of 3 minutes for phone calls. For texting, the response time is less than a minute. Those two minutes give you more time to...
Coaches: Chat with one of your teachers about the professional development video you sent them yesterday.
Observers: Go through your CLASS Manual to brush up on your skills.
Teachers: Connect with a student about the group project they're struggling with.
Admins: Answer that question one of your teachers has about being observed for the first time.
Texting has never been easier; that's why we're providing you a simple way to contact Teachstone. When you get an answer from us via text, you won't have to write anything down. Everything you need will be right there in your phone. Texting also allows you to multitask and is a great alternative for people who don't want to talk on the phone.
Next time you have a question for us, try texting instead of calling. We promise you'll enjoy the interaction and you'll get your answer more quickly. We can't wait to text you back!
On Wednesday, September 23, the Office of Head Start (OHS) announced that it will be suspending CLASS reviews for Fiscal Year (FY) 2021. We sincerely hope this news relieves some of the stress our Head Start partners have felt as they grapple with new challenges related to pandemic conditions.
It is also our hope that programs will use this time to provide specific CLASS support to staff in order to strengthen interactions, regardless of the delivery model in which they are serving children.
You likely know children in your schools and local neighborhoods who are dual-language learners—eager to explore and whose parents want the best opportunities for them in school and in life. But did you know dual-language learners in the U.S. make up 32% of children under the age of five?
As the Community Manager with Teachstone, I have been able to talk to many observers, trainers, coaches, and general CLASS lovers. I have found a common thread among these groups: a desire to connect with other CLASS users and put their CLASS knowledge to use.
We often hear from CLASS Observers that are interested in observing more classrooms. Meanwhile, many organizations—particularly smaller organizations or those doing research studies—don’t have Certified CLASS Observers and are in search of observers in their area.