There's a new and exciting way to contact Teachstone's Customer Support team - by text! You can text us at (866) 998-8352 between the hours of 8 a.m. to 8 p.m. EST, Monday through Friday. The service is also available for Spanish users from 9 a.m. to 5 p.m. EST. Use texting for all of your Customer Support needs (it's faster and easier).
Here are three ways our new texting service benefits you!
Maybe you're waiting for your next class to arrive and you need to ask a quick question about CLASS Observation Training. Or your daughter has finally fallen asleep in the next room and you don't want to disturb her with a phone call.
When you text us, you don't have to worry about where you are or who's listening.
On average, there is a wait time of 3 minutes for phone calls. For texting, the response time is less than a minute. Those two minutes give you more time to...
Coaches: Chat with one of your teachers about the professional development video you sent them yesterday.
Observers: Go through your CLASS Manual to brush up on your skills.
Teachers: Connect with a student about the group project they're struggling with.
Admins: Answer that question one of your teachers has about being observed for the first time.
Texting has never been easier; that's why we're providing you a simple way to contact Teachstone. When you get an answer from us via text, you won't have to write anything down. Everything you need will be right there in your phone. Texting also allows you to multitask and is a great alternative for people who don't want to talk on the phone.
Next time you have a question for us, try texting instead of calling. We promise you'll enjoy the interaction and you'll get your answer more quickly. We can't wait to text you back!
Nearly two years ago I joined Teachstone with a deep desire and commitment to support leaders and teachers with real-time, practical, and evidence-based strategies and solutions to address the current needs of children, families, and educators. For the 20 years prior, I led organizations working at the national, state, and local levels focused on addressing the needs of children and families, especially those living in marginalized communities. As a practitioner at heart, my passion has been translating research to practice to drive impact and positive outcomes for children. This passion brought me to Teachstone.
Teachstone, developer of the Classroom Assessment Scoring System (CLASS®) included in 23 states' Quality Rating and Improvement Systems and used by Head Start programs nationwide, has unveiled a new, easy-to-use, on-demand platform that will allow experts to provide research-based video coaching to educators seeking to improve their practice—no matter the setting.
It’s now been one year since the COVID-19 pandemic shuttered school facilities and forced educators across the globe to shift how they engage learners. At Teachstone, we too made shifts to ensure we met the moment, while remaining steadfast in our commitment to improving the interactions that matter most to children’s development and success.
We are ecstatic to announce that Teachstone is now a Certified B Corporation! This certification legally requires us to consider the impact of our decisions on our clients, employees, the communities we work in, and the environment. With this new business model informing our work, we are excited to continue to support ECE programs and leaders to ensure every child experiences life changing teaching and teachers are equipped with the tools to best deliver on that goal.