---
title: 3 Reasons Why You Should Text Teachstone Instead of Calling
description: The Teachstone Customer Support team has a new feature - texting! It's fast, convenient, and easy to use.
image: https://info.teachstone.com/hubfs/woman-texting-4.jpg
---

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          - [CLASS® 2nd Edition Pre-K-3rd](https://teachstone.com/class-2nd-edition-pre-k-3rd/)
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# 3 Reasons Why You Should Text Teachstone Instead of Calling

 October 4 2019 by [Caitlin Neely](https://info.teachstone.com/blog/author/caitlin-neely)

- [Announcements](https://info.teachstone.com/blog/topic/announcements)

![](https://info.teachstone.com/hs-fs/hubfs/woman-texting-4.jpg?width=519&height=300&name=woman-texting-4.jpg)

There's a new and exciting way to contact Teachstone's Customer Support team - by text! You can text us at (866) 998-8352 between the hours of  8 a.m. to 8 p.m. EST, Monday through Friday. The service is also available for Spanish users from 9 a.m. to 5 p.m. EST. Use texting for all of your Customer Support needs (it's faster and easier).

Here are three ways our new texting service benefits you!

### 1. It's convenient

Maybe you're waiting for your next class to arrive and you need to ask a quick question about CLASS Observation Training. Or your daughter has finally fallen asleep in the next room and you don't want to disturb her with a phone call.

When you text us, you don't have to worry about where you are or who's listening.

### 2. It's fast

On average, there is a wait time of 3 minutes for phone calls.  For texting, the response time is less than a minute. Those two minutes give you more time to...

Coaches: Chat with one of your teachers about the professional development video you sent them yesterday.  
Observers: Go through your CLASS Manual to brush up on your skills.  
Teachers: Connect with a student about the group project they're struggling with.  
Admins: Answer that question one of your teachers has about being observed for the first time.

### 3. It's easy to use

Texting has never been easier; that's why we're providing you a simple way to contact Teachstone. When you get an answer from us via text, you won't have to write anything down. Everything you need will be right there in your phone. Texting also allows you to multitask and is a great alternative for people who don't want to talk on the phone.

Next time you have a question for us, try texting instead of calling. We promise you'll enjoy the interaction and you'll get your answer more quickly. We can't wait to text you back!

[![New call-to-action](https://no-cache.hubspot.com/cta/default/336169/2759ae50-8b18-46f6-b8a7-130de00d6467.png)](https://cta-redirect.hubspot.com/cta/redirect/336169/2759ae50-8b18-46f6-b8a7-130de00d6467)

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